{"id":208,"date":"2023-11-03T23:06:22","date_gmt":"2023-11-03T23:06:22","guid":{"rendered":"https:\/\/klickex.com\/?page_id=208"},"modified":"2026-01-12T01:28:58","modified_gmt":"2026-01-12T01:28:58","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/klickex.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;padding-5-percent&#8221; column_padding_tablet=&#8221;no-extra-padding&#8221; column_padding_phone=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;left-right&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][nectar_highlighted_text text_color=&#8221;#000000&#8243; scribble_color=&#8221;#0190f7&#8243; style=&#8221;scribble&#8221; scribble_shape=&#8221;basic-underline&#8221; scribble_thickness=&#8221;thick&#8221; scribble_speed=&#8221;1.3s&#8221; scribble_easing=&#8221;ease_in_out&#8221; text_direction=&#8221;default&#8221;]\n<h1 style=\"text-align: left;\"><span style=\"color: #47474b;\"><em style=\"color: #0190f7;\">KlickEx<\/em> P<span style=\"color: #000000;\">rivacy Policy<\/span><\/span><\/h1>\n[\/nectar_highlighted_text][vc_custom_heading text=&#8221;The following privacy statements provide information on how KlickEx collects and processes your personal data&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30&#8243;][tabbed_section style=&#8221;minimal_flexible&#8221; tab_color=&#8221;Accent-Color&#8221; vs_content_animation=&#8221;fade&#8221; vs_link_animation=&#8221;opacity&#8221; vs_navigation_alignment=&#8221;left&#8221; vs_navigation_width_2=&#8221;25%&#8221; vs_navigation_func=&#8221;default&#8221; vs_navigation_width=&#8221;regular&#8221; vs_navigation_spacing=&#8221;15px&#8221; vs_navigation_mobile_display=&#8221;visible&#8221; vs_tab_spacing=&#8221;5%&#8221; icon_size=&#8221;24&#8243;][tab icon_family=&#8221;none&#8221; title=&#8221;Australia&#8221; id=&#8221;1768181267157-2&#8243; tab_id=&#8221;1768181267157-7&#8243;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h4>Version as at January 5, 2026<\/h4>\n<h3><span style=\"color: #0190f7;\">1. About this policy<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Nomu Pay Australia Pty Ltd (ABN 82 657 967 729) trading as KlickEx is authorised and Regulated by Austrac (Account Number 100803506) (\u201cKlickEx\u201d, \u201cwe\u201d, \u201cour\u201d or \u201cus\u201d) provides payment infrastructure that simplifies cross-border payments and international commerce through a single payment connection. We seek to achieve low remittance costs and domestic digital inclusion as well as promote financial education by providing an online portal or website (website) that allows the easy, fast and affordable exchange of currencies.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We understand the importance of protecting your personal information. This Privacy Policy (Policy), which is in accordance with the Privacy Act, 1988 of Australia, outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints. It applies to the personal information of users of our website and related services we provide. It does not apply to that of our employees.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\">2. Types of personal information we collect<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">The types of personal information we collect about you depends on the dealings you have with us, and may include your name, date of birth, residential address, email address, phone number and other information we request, or you provide when you open and maintain an account with us and use our services.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you are a customer, we may also collect your ID documents for verification purposes, and your IP address when you login.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We will also collect information relating to customer service queries (via Freshdesk) <\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you are applying for a job with us, we may also collect your:<\/span>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Employment history and qualifications.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Academic records.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">References; and<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Criminal history record<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>3. Dealing with us anonymously or using a pseudonym<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, we will not record your name unless we need it to adequately handle your question. In addition, you can visit our website without providing any personal information.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">However, you cannot remain anonymous or use a pseudonym if you wish to use our products or services. We have legal obligations to verify your identity when you open an account with us and use our products or services.<\/span><\/li>\n<\/ul>\n<h3><b><\/b><b><\/b><b><\/b><b><\/b><span style=\"color: #0190f7;\"><b>4. Ways we collect your personal information<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may collect personal information from or about you in different ways, including:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">From you directly when you interact with us, e.g. your interaction with communications we send you, and your interaction with our website including registering an account, making customer enquiries and uploading verification documentation;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">When you apply for, activate or use a KlickEx Visa Card, when you interact with our online or mobile services, and when we receive information from authorised third parties such as payment processors, identity-verification providers and financial institutions involved in issuing or servicing the card; and<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Through third parties with whom we interact to provide our services, including:<\/span>\n<ol>\n<li style=\"font-weight: 300;\" aria-level=\"3\"><span style=\"font-weight: 300;\">Through our agents registering an account on your behalf on our website and uploading verification documentation on your behalf; and<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"3\"><span style=\"font-weight: 300;\">Our service providers such as Hooyu, Trulioo, Refinitiv who verify your ID documents and facilitate any transactions you seek to make via our website, these are by Poli, Windcave, or Novatti. <\/span><\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you apply for a job or contract position with us, we may also collect personal information about you from third parties and publicly available sources, including:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Recruiters;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Government departments to verify your entitlement to work in Australia;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Police agencies to obtain your criminal history record;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Academic institutions;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Your current or previous employers; and<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Your referees.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 300;\">For more information on how your data is processed if you\u2019re applying for a job with us, please see our Candidate Privacy Policy.<\/span><\/p>\n<h3><span style=\"color: #0190f7;\"><b>5. Collection of information via our website<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">When you visit our website, we may also use cookies or other similar tracking technologies that help us track your website usage and remember your preferences (such as through Google Analytics). Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and\/or browsing sessions. You can disable cookies through your internet browser, but our website may not work as intended for you if you do so.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages your visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer. The tool used to capture this information is CookieBot and more information can be found contained within the Cookie Policy.\u00a0 <\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><b><\/b><b><\/b><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>6. Purposes for which we collect, use and disclose personal information:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We collect, use and disclose your personal information for the following purposes:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To verify your identity;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To provide our services;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To send receipts and correspondence;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To manage and conduct our business;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To offer or promote our products and services;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To obtain feedback;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To help us manage, develop and enhance our services, including our websites and applications;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">For business analysis, software development, troubleshooting, risk and administrative purposes;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To consider your suitability for employment; and<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To comply with our legal obligations (such as under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)).<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To process merchant enquiries, funds transfer requests, invoices<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To manage and conduct our business, including internal reporting, backups and API management.\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>\u00a07. <\/b><b>Disclosing your personal information<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may disclose your personal information to the following:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Our affiliates, such as Digicel Pacific, Vodafone, South Pacific Business Development and G-Cash, M-Selen, Momo, Touch \u2018n Go, True Money, TerraPay and Shopee Pay for the purpose of providing our products and services to you, and in connection with the group\u2019s risk management and compliance activities;<\/span>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\">Third parties to provide our services, for example:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><span style=\"font-weight: 300;\"> Mobile network operators Digicel, Vodafone and M-Selen (i.e., where a payment remittance occurs via that mobile network operator);<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Our software providers (Hooyu \u2013 MITEK and Trulioo) that conducts ID verification checks;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Our software provider Refinitiv conducts politically exposed persons checks;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Regulatory and risk mitigation provider Refinitiv, which undertakes sanction screening, negative media screening and politically exposed person screening;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Customer service management provider Freshdesk.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Marketing and Communications provider Mailchimp.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Cookie and Preference Management provider Cookie Bot.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Organisations we contract to provide services on our behalf such as software suppliers and mail houses;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Anyone to whom part or all our assets or businesses are transferred or sold;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Our professional advisers, including lawyers, accountants and auditors; and<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Government agencies, regulatory bodies and law enforcement agencies, or other similar entities.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><strong>8. Overseas disclosure and storage:<\/strong><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Your personal information may be disclosed to our affiliates as described in paragraph 7.1 of this Policy, which are based or have employees based in New Zealand, Samoa, Canada, India, Malaysia, the Philippines, Thailand, the United States of America and Europe.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Some of the other organisations to whom we may disclose your personal information (see section 7 of this Policy) may be in Europe (identity verification provider), the United Kingdom (identity verification provider) and other countries.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">In addition, our servers are hosted in New Zealand.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>9. Direct Marketing:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may, with consent where required, use your personal information to identify a product or service that you may be interested in and to contact you from time to time (including by email, SMS, and social media) to tell you about products, services, news, deals (including special offers) and other information we believe could be of interest to you.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">You can opt-out of receiving direct marketing communications from us at any time by clicking on the \u2018unsubscribe\u2019 link in the marketing communication, and in the case of social media direct marketing communications, by updating your preferences on social media.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">The provider we use for this is Mailchimp and more information in relation to this can be found via their website. <\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>10. Security and storage:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We store your personal information in hard copy and electronically (including with third party storage providers). We take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We only keep your personal information for as long as it is required for a purpose for which the information may be used or disclosed under the Privacy Act 1988 (Cth) or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.<\/span><\/li>\n<\/ul>\n<h3><b><\/b><span style=\"color: #0190f7;\"><b>11. Access to and correction of your information:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">You may request access to, or correction of, the personal information we hold about you at any time by logging in and updating your details on our website or contacting KlickEx Support &#8211; <\/span><a href=\"mailto:support@klickex.com\"><span style=\"font-weight: 300;\">support@klickex.com<\/span><\/a><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you are represented by an agent, your agent may also call Customer Care on <\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\">(+64) 9 3775539 or email &#8211; <\/span><a href=\"mailto:support@klickex.com\"><span style=\"font-weight: 300;\">support@klickex.com<\/span><\/a><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, in most circumstances we will tell you why in writing and how to complain.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>12. Changes to Policy:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may change this Policy from time to time, by publishing changes on our website. The revised Policy will be effective on the date it is published. The date of the current version is at the top of this Policy.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>13. Complaints<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">You can make a complaint in writing by emailing KlickEx Pacific Support &#8211; <\/span><a href=\"mailto:support@klickex.com\"><span style=\"font-weight: 300;\">support@klickex.com<\/span><\/a><span style=\"font-weight: 300;\">\u00a0 <\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Your complaint will be assigned to and managed by the Customer Care Manager. We will respond to you within a reasonable period to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Depending on the nature of your complaint, we may escalate the issue to our Operations Manager, CFO or CEO.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner via its website &#8211; <\/span><a href=\"https:\/\/www.oaic.gov.au\"><span style=\"font-weight: 300;\">https:\/\/www.oaic.gov.au<\/span><\/a><span style=\"font-weight: 300;\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>14 Contact us<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact KlickEx Pacific Support using the following details:<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><a href=\"mailto:support@klickex.com\">support@klickex.com<\/a><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 300;\">Nomu Pay Australia Pty Limited T\/A KlickEx<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\">Level 40, Macquire Towers,\u00a0<\/span><span style=\"font-weight: 300;\">1 Farrer Place, 2000, <\/span><span style=\"font-weight: 300;\">Sydney, <\/span><span style=\"font-weight: 300;\">Australia.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><a href=\"http:\/\/www.klickex.com\"><span style=\"font-weight: 300;\">www.klickex.com<\/span><\/a><span style=\"font-weight: 300;\">\u00a0<\/span><\/p>\n[\/vc_column_text][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;New Zealand&#8221; id=&#8221;1768181267171-1&#8243; tab_id=&#8221;1768181267171-0&#8243;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h4>Version as at January 5, 2026<\/h4>\n<h3><span style=\"color: #0190f7;\">1. About this policy<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">KlickEx Pacific Ltd., trading as KlickEx Pacific (\u201cKlickEx Pacific\u201d, \u201cwe\u201d, \u201cour\u201d<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 300;\">or<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 300;\">\u201dus\u201d) provides payment infrastructure that simplifies cross-border payments and international commerce through a single payment connection. We seek to achieve low remittance costs and domestic digital inclusion as well as promote financial education by providing an online portal or website (website) that allows the easy, fast and affordable exchange of currencies.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We understand the importance of protecting your<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 300;\">personal information. This Privacy Policy (Policy), which is in line with the New Zealand Privacy Act, 2020 outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints. It applies to the personal information of users of our website and related services we provide. It does not apply to that of our employees.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\">2. Types of personal information we collect<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">The types of personal information we collect about you depends on the dealings you have with us, and may include your name, date of birth, residential address, email address, phone number and other information we request, or you provide when you open and maintain an account with us and use our services.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you are a customer, we may also collect your ID documents for verification purposes, and your IP address when you login.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We will also collect information relating to customer service queries (via Freshdesk) <\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you are applying for a job with us, we may also collect your:<\/span>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Employment history and qualifications.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Academic records.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">References; and<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Criminal history record<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>3. Dealing with us anonymously or using a pseudonym<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, we will not record your name unless we need it to adequately handle your question. In addition, you can visit our website without providing any personal information.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">However, you cannot remain anonymous or use a pseudonym if you wish to use our products or services. We have legal obligations to verify your identity when you open an account with us and use our products or services.<\/span><\/li>\n<\/ul>\n<h3><b><\/b><b><\/b><b><\/b><b><\/b><span style=\"color: #0190f7;\"><b>4. Ways we collect your personal information<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may collect personal information from or about you in different ways, including:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">From you directly when you interact with us, e.g. your interaction with communications we send you, and your interaction with our website including registering an account, making customer enquiries and uploading verification documentation;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">When you apply for, activate or use a KlickEx Visa Card, when you interact with our online or mobile services, and when we receive information from authorised third parties such as payment processors, identity-verification providers and financial institutions involved in issuing or servicing the card; and<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Through third parties with whom we interact to provide our services, including:<\/span>\n<ol>\n<li style=\"font-weight: 300;\" aria-level=\"3\"><span style=\"font-weight: 300;\">Through our agents registering an account on your behalf on our website and uploading verification documentation on your behalf; and<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"3\"><span style=\"font-weight: 300;\">Our service providers such as Hooyu, Trulioo, Refinitiv who verify your ID documents and facilitate any transactions you seek to make via our website, these are by Poli, Windcave, or Novatti. <\/span><\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you apply for a job or contract position with us, we may also collect personal information about you from third parties and publicly available sources, including:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Recruiters;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Government departments to verify your entitlement to work in New Zealand;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Police agencies to obtain your criminal history record;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Academic institutions;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Your current or previous employers; and<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Your referees.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 300;\">For more information on how your data is processed if you\u2019re applying for a job with us, please see our Candidate Privacy Policy.<\/span><\/p>\n<h3><span style=\"color: #0190f7;\"><b>5. Collection of information via our website<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">When you visit our website, we may also use cookies or other similar tracking technologies that help us track your website usage and remember your preferences (such as through Google Analytics). Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and\/or browsing sessions. You can disable cookies through your internet browser, but our website may not work as intended for you if you do so.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages your visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer. The tool used to capture this information is CookieBot and more information can be found contained within the Cookie Policy.\u00a0 <\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><b><\/b><b><\/b><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>6. Purposes for which we collect, use and disclose personal information:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We collect, use and disclose your personal information for the following purposes:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To verify your identity;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To provide our services;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To send receipts and correspondence;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To manage and conduct our business;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To offer or promote our products and services;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To obtain feedback;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To help us manage, develop and enhance our services, including our websites and applications;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">For business analysis, software development, troubleshooting, risk and administrative purposes;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To consider your suitability for employment; and<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To comply with our legal obligations (such as those related to anti-money laundering and counter-terrorism financing).<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To process merchant enquiries, funds transfer requests, invoices<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 300;\">To manage and conduct our business, including internal reporting, backups and API management. <\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>\u00a07. <\/b><b>Disclosing your personal information<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may disclose your personal information to the following:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Our affiliates, such as Digicel Pacific, Vodafone, South Pacific Business Development and G-Cash, M-Selen, Momo, Touch \u2018n Go, True Money, TerraPay and Shopee Pay for the purpose of providing our products and services to you, and in connection with the group\u2019s risk management and compliance activities;<\/span>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\">Third parties to provide our services, for example:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><span style=\"font-weight: 300;\"> Mobile network operators Digicel Pacific, Vodafone and M-Selen (i.e., where a payment remittance occurs via that mobile network operator);<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Our software providers (Hooyu \u2013 MITEK and Trulioo) that conducts ID verification checks;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Our software provider Refinitiv conducts politically exposed persons checks;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Regulatory and risk mitigation provider Refinitiv, which undertakes sanction screening, negative media screening and politically exposed person screening;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Customer service management provider Freshdesk.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Marketing and Communications provider Mailchimp.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Cookie and Preference Management provider Cookie Bot.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Organisations we contract to provide services on our behalf such as software suppliers and mail houses;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Anyone to whom part or all our assets or businesses are transferred or sold;<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Our professional advisers, including lawyers, accountants and auditors; and<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Government agencies, regulatory bodies and law enforcement agencies, or other similar entities.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><strong>8. Overseas disclosure and storage:<\/strong><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Your personal information may be disclosed to our affiliates as described in paragraph 7.1 of this Policy, which are based or have employees based in Samoa, Canada, India, Malaysia, the Philippines, Thailand, the United States of America and Europe.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Some of the other organisations to whom we may disclose your personal information (see section 7 of this Policy) may be in Europe (identity verification provider), the United Kingdom (identity verification provider) and other countries.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">In addition, our servers are hosted in New Zealand.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>9. Direct Marketing:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may, with consent where required, use your personal information to identify a product or service that you may be interested in and to contact you from time to time (including by email, SMS, and social media) to tell you about products, services, news, deals (including special offers) and other information we believe could be of interest to you.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">You can opt-out of receiving direct marketing communications from us at any time by clicking on the \u2018unsubscribe\u2019 link in the marketing communication, and in the case of social media direct marketing communications, by updating your preferences on social media.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">The provider we use for this is Mailchimp and more information in relation to this can be found via their website. <\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>10. Security and storage:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We store your personal information in hard copy and electronically (including with third party storage providers). We take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We only keep your personal information for as long as it is required for a purpose for which the information may be used or disclosed under the<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 300;\">Privacy Act 2020<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 300;\">or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.<\/span><\/li>\n<\/ul>\n<h3><b><\/b><span style=\"color: #0190f7;\"><b>11. Access to and correction of your information:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">You may request access to, or correction of, the personal information we hold about you at any time by logging in and updating your details on our website or contacting KlickEx Support &#8211; <\/span><a href=\"mailto:support@klickex.com\"><span style=\"font-weight: 300;\">support@klickex.com<\/span><\/a><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you are represented by an agent, your agent may also call Customer Care on <\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\">(+64) 9 3775539 or email &#8211; <\/span><a href=\"mailto:support@klickex.com\"><span style=\"font-weight: 300;\">support@klickex.com<\/span><\/a><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, in most circumstances we will tell you why in writing and how to complain.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>12. Changes to Policy:<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">We may change this Policy from time to time, by publishing changes on our website. The revised Policy will be effective on the date it is published. The date of the current version is at the top of this Policy.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>13. Complaints<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">You can make a complaint in writing by emailing KlickEx Pacific Support &#8211; <\/span><a href=\"mailto:support@klickex.com\"><span style=\"font-weight: 300;\">support@klickex.com<\/span><\/a><span style=\"font-weight: 300;\">\u00a0 <\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Your complaint will be assigned to and managed by the Customer Care Manager. We will respond to you within a reasonable period to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Depending on the nature of your complaint, we may escalate the issue to our Operations Manager, CFO or CEO.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you are not satisfied with our response, you may complain to the Office of the New Zealand Privacy Commissioner via its website &#8211; <\/span><a href=\"https:\/\/www.privacy.org.nz\/\"><span style=\"font-weight: 300;\">https:\/\/www.privacy.org.nz\/<\/span><\/a><\/li>\n<\/ul>\n<h3><span style=\"color: #0190f7;\"><b>14 Contact us<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact KlickEx Pacific Support using the following details:<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><a href=\"mailto:support@klickex.com\"><span style=\"font-weight: 300;\">support@klickex.com<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><\/a><span style=\"font-weight: 300;\">KlickEx Pacific Limited,<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\">Level 1, Quad 7, 6 Leonard Isitt Drive,<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\">Auckland Airport, Auckland,<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\">New Zealand, 2022.<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\"><br \/>\n<\/span><span style=\"font-weight: 300;\">Ph:<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 300;\">(+64) 9 3775539<\/span><\/p>\n<p style=\"padding-left: 40px;\"><a href=\"http:\/\/www.klickex.com\"><span style=\"font-weight: 300;\">www.klickex.com<\/span><\/a><\/p>\n[\/vc_column_text][\/tab][\/tabbed_section][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-208","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | KlickEx Money Transfers<\/title>\n<meta name=\"description\" content=\"Review privacy policy information for KlickEx. 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